Flash Not Loading

If the application fails to load, please try the following:

  • Try installing/upgrading flash.
  • Try another browser: Google Chrome, Firefox, Internet Explorer, Safari.
  • Try clearing your web cache.
  • For Firefox / Chrome you may need to enable the plugin:

    • Chrome: Enable the Flash plugin on the chrome plugin page.
    • Firefox: Tools Menu -> Add-ons -> Plugins. Enable the Shockwave Flash plugin.
  • Try clearing your WeatherSpark-related cookies.
  • Make sure you're not using HTTPS to access the dashboard. For a host of technical reasons the dashboard fundamentally cannot load over https. Sorry.

If you get it to work by doing something else

Please let us know so that we can help others! You can reach us here: feedback@__remove_this_part__weatherspark.com

If it still doesn't work

If the application still doesn't work for you, then we'd greatly appreciate it if you'd do the following:

  • Install the debug version of the flash player (the ActiveX control / Plugin, not the Projector).
  • Go back to the main page and try again.
  • Hopefully this will pop up an error dialog with some text in it.
  • Please copy this text into an email and send that to: feedback@__remove_this_part__weatherspark.com (be sure to remove the __remove_this_part__ if it shows up). If no error dialog shows up, then please send an email indicating this. Please also include the Browser, Flash Version & Platform info listed below.
  • Re-install the regular flash player. This is to avoid those error dialogs to show up during regular web surfing (a lot of flash ads have bugs in them).

Browser:

Flash Version:

Platform: